Frequently Asked Questions
Everything you need to know about your Andar experience.
What materials are used in Andar products?
We pride ourselves on using premium, full-grain leather and high-grade materials designed to age beautifully and last a lifetime.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Do Andar products come with a warranty?
Yes, we stand behind our craftsmanship. All our leather goods are covered by a one-year warranty against manufacturing defects.
How should I care for my leather goods?
To maintain the quality of your leather, we recommend using a high-quality leather cream or conditioner every few months and avoiding prolonged exposure to direct sunlight or water.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.